Jetstar admitted to telling customers that some fares were not refundable and that passengers were only entitled to a refund … The Australian Competition and Consumer Commission (ACCC) described certain elements of Jetstar’s refund policies as false or misleading.

Qantas has been savaged by the ACCC for its coronavirus refund policy. The ACCC has forced Australia's major airlines to change their refund policies to ensure they don't dupe the flying public.

The ACCC said it … The ACCC received hundreds of complaints from Qantas passengers about refunds after flights were suspended or cancelled because of travel restrictions. The ACL contains guarantees which provide consumers with a basic, guaranteed level of protection for services that they acquire, including: 1. guarantee as to due care and skill; 2. guarantee as to fitness for a particular purpose; and 3. guarantee as to reasonable time for supply. When you purchase a flight, an airline is responsible for getting you to your destination. The ACCC has instituted proceedings against Jetstar Airways Pty Ltd (Jetstar) for making false or misleading representations about consumer guarantee rights under the Australian Consumer Law (ACL).

At that time, Jetstar admitted liability and the ACCC and Jetstar made joint submissions to the Federal Court that Jetstar should be ordered to pay a $1.95 million penalty, and to make a contribution to the ACCC’s costs. The ACCC was concerned that each airline had made false or misleading representations on their websites that misled consumers about their rights to refunds and resupply in the For Jetstar customers, travel vouchers can be redeemed in one booking only within 6 months of issue, for travel within 12 months of the new booking date. When you purchase a flight, an airline is responsible for getting you to your destination. At that time, Jetstar admitted liability and the ACCC and Jetstar made joint submissions to the Federal Court that Jetstar should be ordered to pay a $1.95 million penalty, and to make a contribution to the ACCC’s costs. The ACCC instituted proceedings against Jetstar in December 2018 for breaches of the ACL.

Lauren McMah @lauren_mcmah news.com.au … The Australian Competition & Consumer Commission (ACCC) has called out all four of Australia’s major airlines for misleading customers about their right to a refund.

If your flights, holiday packages or hotel bookings have been impacted by COVID-19 (Coronavirus), learn more about your options by reading these FAQs.. We are committed to getting you to your destination on time, however sometimes bad weather, natural disasters, technical problems, operational and other issues can cause flight delays and cancellations. This will be updated regularly as new guidance is available. This case is important not only for holding Jetstar to account, but sending a wider message that businesses cannot exclude or limit consumers’ rights under the Australian Consumer Law,” Mr Sims said.The ACCC has published new guidance to help consumers understand their rights in relation to flight delays and cancellations, which can be found here: The institution of proceedings against Jetstar is part of the ACCC’s response to common consumer issues arising in the airline industry and the ACCC’s concerns. The ACCC has instituted proceedings against Jetstar Airways Pty Ltd (Jetstar) for making false or misleading representations about consumer guarantee rights under the Australian Consumer Law (ACL).Jetstar has admitted that it made representations on its website that some fares were not refundable, and that consumers could only get a refund if they purchased a more expensive fare.“No matter how cheap the fares are, airlines cannot make blanket statements to consumers that flights are non-refundable,” ACCC Chair Rod Sims said.Jetstar has also admitted that its terms and conditions contained representations that consumer guarantees under the ACL did not apply to its flight services, and that Jetstar’s liability in providing remedies to consumers was limited.The ACCC and Jetstar have jointly submitted to the Federal Court that Jetstar should be ordered to pay a $1.95 million penalty, and to make a contribution to the ACCC’s costs.The Federal Court will now decide whether the proposed penalties and other orders sought are appropriate.Services such as flights come with automatic consumer guarantees, and these rights cannot be excluded, restricted or modified.If a flight is cancelled or significantly delayed, passengers may be entitled to a refund under the consumer guarantees, which give consumers a right to a remedy if services are not supplied within a reasonable time.“It’s frustrating for travellers when they have difficulty getting a refund for flights when they are entitled to one.

In addition, Jetstar has been fined $1.95 million for making false and misleading representations about its passengers’ rights.

The class action will include airlines Qantas and Jetstar, who ought to be handing out refunds instead of vouchers, he said.

Jetstar, Tigerair, Qantas and Virgin Australia have committed to ensuring their refund policies and practices comply with their consumer guarantee obligations under the Australian Consumer Law (ACL). Hear from former Prime Ministers and experts from EY, Virgin, Airbnb, TikTok and more on 17 September.Budget airline Jetstar has been taken to the Federal Court over claims its refund policy misled customers.The Australian Competition and Consumer Commission (ACCC) described certain elements of Jetstar’s refund policies as false or misleading.Jetstar admitted to telling customers that some fares were not refundable and that passengers were only entitled to a refund if they bought a more expensive ticket.“No matter how cheap the fares are, airlines cannot make blanket statements to consumers that flights are non-refundable,” the chair of the Australian Competition and Consumer Commission (ACCC) Rod Sims said.“It’s frustrating for travellers when they have difficulty getting a refund for flights when they are entitled to one.

Compensation and refunds.

Australia’s premier airline will review certain complaints and offer refunds where appropriate.Virgin also acknowledged its statements that refunds were not available for its ‘International Short-haul’ and ‘Domestic Getaway’ fares. On Friday, ACCC chief Rodney Sims slammed Qantas over what he felt to be a miscommunication of passenger’s legal rights, stating that the …

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