Catalina Pool Builders had good service for pre and during the installation, but mixed responses for the post-installation. But in my case, Catalina gave me the lowest model of just about everything that the pool brand sells (they standardize on Jandy). The end result is beautiful and we couldn't be happier. I think the quality of the pool is good, but communication and responses from the company was not consistent and I felt like I had to be the general contractor to keep the building process going. They also don't give proper receipts. It is now the end of August and they have still not fixed mistakes that were made on their end. We are committed to the highest quality materials and workmanship to provide our clients with a practical permanent home improvement for family home entertainment, for generations to come.

Catalina Pools offers one of the most affordable and durable products in the pool industry.

Huge thank you to Stacey, Armando and Earl. Our answers to the below questions will explain this response. There are more. 23 reviews of Catalina Pool Builders "I had called Catalina Pools because I had seen them advertising their pool construction services frequently in local media and boasting their great customer service and cost value. Share BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. He is extremely knowledgeable. Each single step was a nightmare. Unfortunately, without exception, every single contractor had something bad to say about Catalina. Everytime he calls me it’s from the office and if he calls from a cell phone it comes up on called ID as “unknown caller”. Contractor License: 98619. This review has been verified as part of GuildQuality's survey process.

This review has been verified as part of GuildQuality's survey process. This review has been verified as part of GuildQuality's survey process. Get ratings, reviews, hours, phone numbers, and directions. Catalina Pool Builders is located at 836 Ritchie Highway,, Severna Park, MD 21146. No real problem there. That has yet to happen and the communication is awful so I'm doubtful I'll ever hear anything back from them. I am still waiting for promised equipment that has not been installed. I can swim now but it still is not done.

Nothing makes us happier than ensuring our clients are pleased throughout the entire pool building process, from start to splash! We love our pool and are very happy that we chose Catalina Pool Builders.Catalina pool builders did a fabulous job building my pool 2013. the subcontractors were there on time, the day they were scheduled (weather permitting) and any time I had a question, Catalina answered me in a timely fashion. Catalina Pool Builders Thank you for your feedback, as it is very important to us. I made contact about issues with uneven concrete in the pool that looks like stains and got no follow up other than “we will get back with you”.

This review has been verified as part of GuildQuality's survey process. Make promises they don't keep, they do not respond to issues or concerns in a timely manner, they don't give you all the info you need to know. About a year later we had a question about the pool and specific equipment.

I would rather pay more for a better company that is more responsive and use their own crew I highly recommend Catalina Pools.Our experience with Catalina Pools could not have been better. Difficult question for us. Communication was nonexistent.

If I had it to do over I wouldn’t hire them to walk my dog.

When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. This review has been verified as part of GuildQuality's survey process. Emails and phone calls sent were left unreturned. I’ve waited several weeks before providing information to this survey while waiting on a repair for leaking pipes between the pump and the filter.
They avoid your phone call.

After sale, salesman NEVER followed up in process or at end to gauge customer satisfaction. This review has been verified as part of GuildQuality's survey process.




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